Liquid Alchemy Labs Get Help

Open a ticket

If you need help, feel free to email us at any time. Otherwise, you can also go through our ticket system which should be a link above. You should receive an answer from us within 24 hours. If you don’t, check your spam folder because there is a good chance that’s where it’s going. If there is nothing in the spam folder and you haven’t received any response from us within 24 hours, email us again something went wrong in our end. I do check our spam filters regularly looking for emails that are incoming.

My dad used to say that if you have to talk to someone about something important, do it in person because they are going to be ten times tougher over the phone and I found with the Internet, that’s even more amplified.

I had a woman once who had placed an order from us, the day after we shipped; she had written an email asking about it. Even though I do send emails out notifying you when we ship and with your tracking numbers. I had written back to her, but she didn’t receive my emails. They were going to her spam folder, but she was not aware of it or even aware that she should check her spam folder. So in the course of one day, her emails went from nice and polite to escalating, to all caps, yelling, angry, and threatening. She thought she had been ripped off and it reached a point that she actually threatened me to hunt me down and cut my testicles off. At that point I decided you know what I better call her and see if I can neutralize this before it gets any worse. So I actually called the woman and a very nice young woman answered and I said: “This is Garry Nelson from Hawaii. I’m trying to reach Frida” and she says: “Just a minute” and I hear in the background “Grandma, phone” and this nice little old lady answers the phone and she says: “Hello?”  “Hi, this is Garry Nelson from Liquid Alchemy Labs in Hawaii. We seem to be having a problem with our communication by email” and she goes “Oh sweetheart, thank you so much for calling me” and it goes on and turns out she’s a very sweet woman. The point of the story being, don’t let a miscommunication escalate out of control and make either of us look foolish. There is no need. We are here to help you. We want to help you. We will get in touch with you. We will make it right. We always reship, we always refund. We will always solve any problem that occurs.

Also, before I go, I’d like to say that the 800 number is for placing orders only. Don’t call them for help. The girls have no way to help you. They can’t look up your order. They can’t tell you when it shipped or where is at. They have no access to anything. They know nothing about the products. They can only take your order, that’s all they can do. So that should take care of it. You guys know where to email us, check your spam folders; expect a reply within 24 hours, probably sooner. We will do the same in our end and if there is any problem, we will get it worked out.

Thank you guys.

 

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